Privacy Policy FAQ

Purchase Terms & Conditions

Thank you for visiting brightcrafts.com.au, an eCommerce store managed by Bright Crafts and Kimberlie Clare-Campbell located in the Hunter Valley NSW Australia. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

 

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.

 

You can use this service without telling us whom you are or revealing other Personal Information. If you send us a contact or feedback form or place an order you need to identify yourself & use your real name.

Personal Information

If you contact us through our website, social media, or other channels we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Please do not give us other personal or sensitive information.

Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date, or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we deal protect your Personal Information

This online service is hosted by WIX. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical, and administrative safeguards. WIX updates and tests their security technology on an ongoing basis.

At Bright Crafts we train our team members about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees (team members) who need it to provide benefits or services to you.

Website Analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy - external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google - external site

brightcrafts.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Bright Crafts family manufactures all our craft kits in our own workshop in the Hunter Valley NSW - we always have stock ready to post.
We will continue to make and send our craft kits throughout Australia in accordance with government safety guidelines.
During the Covid-19 situation there maybe postage delays that are beyond our control, thanks for your understanding 

Free Rainbow Resources

Your privacy is assured. We never sell, give away, or make unauthorized use of any of your personal information.

chat with
Kimberlie

Speak to a real person 5 days a week 

9am-5pm AEST Monday -Friday

Bright Crafts

Maitland NSW 2320