Terms & Conditons FAQ

Purchase Terms & Conditions

Detail the nature of the problem/reason for return.

  • Your Name.

  • Invoice Number.

  • Product Name/Code.

  • Request for Replacement, Exchange or Refund.

  • Items must be returned in original unused, unopened condition, with labels and tags still intact.

  • Due to the fact that Tie Dye bottles are not sealed, we can not accept Tie dye kit returns due to change of mind.

  • For health reasons, we cannot exchange any item that has been used.

  • A Return Authorisation Number is required before returning any goods.

  • Replacement items will not be sent until the returned item is received by Bright Crafts in original condition, with labels and tags still intact.

  • Shipping costs will not be included in any refund.

  • We are unable to take responsibility for loss or damage of goods in transit, any damage in transit is the responsibility of the shipping company.

  • By purchasing an item from Bright Crafts website you are agreeing to these terms and conditions.

The Bright Crafts family carefully check and package all your items before sending them out. In the unlikely event that a faulty item escapes our attention or you've chosen the wrong product please read through the following:

 

  • Reason for Return of items must be lodged within 7 days of receiving your order.

  • We request that you contact us via email immediately after receiving your order.

  • Please include the following information in your email.

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Refunds and Returns

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Kimberlie

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Bright Crafts

Maitland NSW 2320