The Bright Crafts family carefully check and package all your items before sending them out. In the unlikely event that a faulty item escapes our attention or you've chosen the wrong size please read through the following:
Reason for Return of items must be lodged within 7 days of receiving your order.
We request that you contact us via email immediately after receiving your order.
Please include the following information in your email.
Details of the nature of the problem/reason for return.
Your Name.
Invoice Number.
Product Name/Code.
Request for Replacement, Exchange or Refund.
Items must be returned in original unworn condition, with labels and tags still intact.
We cannot exchange any item that has been washed.
A Return Authorisation Number is required before returning any goods.
Replacement items will not be sent until the return item is received by Bright Crafts in original unworn condition, with labels and tags still intact.
Shipping costs will not be included in any refund.
We are unable to take responsibility for loss or damage of goods in transit.
If an item is displaying as out of stock and you want it, please give Kimberlie a call on 0400 747 618. We are dyeing all the time so it may be in stock we just haven't had time to update our website!
