Detail the nature of the problem/reason for return.
Request for Replacement, Exchange or Refund.
Items must be returned in original unused, unopened condition, with labels and tags still intact.
Due to the fact that Tie Dye bottles are not sealed, we can not accept Tie dye kit returns due to change of mind.
For health reasons, we cannot exchange any item that has been used.
A Return Authorisation Number is required before returning any goods.
Replacement items will not be sent until the returned item is received by Bright Crafts in original condition, with labels and tags still intact.
Shipping costs will not be included in any refund.
We are unable to take responsibility for loss or damage of goods in transit, any damage in transit is the responsibility of the shipping company.
By purchasing an item from Bright Crafts website you are agreeing to these terms and conditions.
Bright Crafts family manufactures all our craft kits in our own workshop in the Hunter Valley NSW
There are postage delays that are beyond our control, if your order is urgent please choose express post thanks for your understanding.
Speak to a real person 5 days a week 9am-5pm AEST Monday -Friday
Bright Crafts acknowledge the Wonnarua people, Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land